What Your Wallet Records Show Us
Opening an account with us means handing over a few details, and you deserve to know exactly which ones. We hold your registered phone number, the name you entered at sign-up, and the transaction reference every time money moves through bKash, Nagad or Rocket. Login history,
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device type and browser version are recorded too, because that is how we spot a session that doesn't match your usual pattern. What we may collect, and how long we may keep it, depends on your local law and the eligible regions where we operate —
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the wording below doesn't apply in every market. These records run your account wallet, confirm deposits, answer your support messages and block anyone trying to sign in from a device that isn't yours. We don't sell your details to outside advertisers and we don't pass them
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to another operator. When a payment dispute needs checking, only the specific transaction line goes to the wallet provider involved. If an authority in your region sends a legal request, we check it first and tell you where we're allowed to.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.